Three Places Where Two-Way Radios Can Improve Customer Service for Outdoor Retail and Service.

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Forestry Suppliers, a leading supplier of forestry, agricultural, environmental and surveying equipment for outdoor professional use, released a statement today detailing the benefits and uses of Walkie talkie communication to improve efficiency and customer service for industries with stationary workstations, such as gas stations and travel centers; outdoor recreation businesses such as canoe and kayak rentals, zip line courses, and campgrounds; and outdoor retail operations like nurseries and entertainment venues.
Speed and efficiency are more important than ever for jobs involving customer service. A 2012 study from American Express found that on average, customers tell 15 people about their good customer service experiences but share their bad experiences with 24 people. To deliver top-notch customer service, businesses need the right tools – and for many, two-way radios are part of their toolkit.
The key to better customer service and operations is instant communication between employees. Some industries have employees both in the field and within a storefront, working in collaboration. Using two-way radio communication for the three tasks below can raise the level of customer service by enabling instant communication from the front office to more mobile areas of the business:
1. Check Stock. Sales representatives can get updates on an item’s stock status without leaving their post within the retail area. While back-office staff check the status and bring items up, sales reps can continue serving the customer by answering additional questions and creating a positive experience.
2. Resolve Issues and Emergencies: While performing their duties, managers and other coworkers can sometimes be difficult to locate. Walkie talkies make communication quick and easy. Plus, two-way radios offer a more discreet communication method compared with storewide speaker systems that disrupt a pleasant shopping experience. For employees confined to a workstation as well as workers who are rarely at a desk (and a telephone landline), two-way radios provide a solution that puts customer service at the forefront.
3. Prepare for Customers’ Arrival: As customers arrive for outdoor recreation activities such as kayaking or zip lining, two-way radios can improve efficiency and the customer service experience. Check-in staff use two-way radios to alert back-office or outdoor staff to the size and needs of the group. The back office staff can then prepare for the group’s arrival, gathering items such as kayaks, paddles, life jackets, and other safety gear. The extra prep time allows the group to begin their activity sooner and with a positive customer service experience.
Companies seeking to improve their customer service capabilities should consider using business radios, such as Motorola’s CLS Series of two-way radios (short for Clear, Light, and Simple). The Motorola CLS Series radios are compact, lightweight, economical, and long lasting with up to 14 hours of battery life per charge. The CLS is easy to use with its push-to-talk feature, requiring little to no training.
Forestry Suppliers is a Motorola authorized business two-way radio reseller offering RM Series, RDX Series, and CLS Series business radios and has carried Motorola products for more than 30 years. For more information on their selection of radios, contact their Technical Specialists at 800-430-5566 or visit them online.
Online Special! Now through June 30, 2014, customers can get a free Motorola RM Series or CLS Series business radio or a 6 bank multi-unit charger after purchasing six radios of the same series. See full details online at http://MotorolaSavings.com.
About Forestry Suppliers: 
Forestry Suppliers, Inc. is a worldwide supplier and distributor of general-use and specialty products and equipment for natural resource professionals. Their annual catalog and website contains a complete selection for a wide range of outdoor industries, including forestry, agriculture, arboriculture, landscaping, horticulture, grounds maintenance, surveying, engineering, remote sensing, vegetation management, construction, home inspection, utilities, wildland fire fighting, geology and mining, archaeology, anthropology, parks and recreation, golf courses, wildlife management, fisheries and aquaculture, earth science education, environmental engineering, hazmat, and remediation.
Read more: http://www.digitaljournal.com/pr/1999134#ixzz35CNNvhFS

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Wireless LAN Technology

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communication device androidLike a quick means to fix business PC networking needs, wireless connection or 2 Way Radios is not going anywhere soon. But is the simplicity installation and setup worth the rise in security issues? This short article examines some from the risks.

Wireless LAN Topologies

The weaknesses associated with a PC network increases compared towards the size and character from the network. Every entry way turns into a potential security bleach.

1) Peer-To-Peer:

Inside a wired peer-to-peer topology each computer within the system, unless of course limited to simply two computer systems in order to a BNC type circle, will share indirect communications along with other products around the network. Excluding Online connections, a wired peer-to-peer topology is really a sealed system. Exterior invasive activity from a walkie talkie is very limited.

Switch now from wired to wireless, along with a simple peer-to-peer PC network becomes a wide open invitation to exterior attack. Each computer within the product is now directly connected holiday to a in-range unit. This open ease of access instantly increases the requirement for additional security software and tools.

2) Entry Way Connections:

PC network systems frequently utilize hubs as a way of discussing communication between a variety of WLANs. Together with many other functions, hubs perform critical DHCP services. By character, hubs are made to help control security issues. Hubs bring a link point between both wireless and wired systems.

Alternatively hands, an entry way is basically a portal, a place of access that bridges wireless traffic onto a current wired or wireless backbone. Though access points do share common security standards using their router alternatives, they don’t have the traffic control options that come with a router.

Access points are just like inserting your laptop right into a wall jack. Nobody really has treatments for who plugs in. In addition, the greater customers that jump to the line, the reduced the machine will function.

3) Indicate Multipoint Wireless Bridge:

Bridges use multiple hubs for connecting LANs together. Standard wired bridging is restricted for the reason that it only enables wired clients for connecting to some secondary router. Since wireless connectivity isn’t involved, the available security resembles what wireless peer-to-peer PC networking connection.

Wireless bridges connect LANs together without relation to its distance. Though they’re not going to work under standard bridge methodology, the required adaptations are couple of and straightforward. Bridge software and tools can certainly extend the number or perhaps your network, either wired or wireless.

Wireless bridges have two major weak points: 1) Type of site and/or even the primary router’s umbrella will limit the effectiveness from the bridge 2) Security risks increases proportionately towards the available wireless connections.

A Couple of from the Security Risks

· Wireless PC networking is definitely an open entrance to entry way cloning, traffic interception, and monitoring · Unless set up to want passwords, invasive customers can establish new wireless connections · Brute pressure attacks against password encryptions · Open client-to-client entrance doors which include file discussing, service attacks, and Ip duplication · Service jamming. Using choice software and tools, troublemakers can certainly ton your computer network

PC networking is essential when attempting to operate a company or office at home. You wish to make certain that it’s installed, and supervised correctly.

MOTOTRBO DP1400 portable Walkie Talkie

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You want to connect your workforce as efficiently as possible. You expect your Walkie Talkie to be affordable but flexible, so they can evolve with you. Now there’s a portable that gives you great voice communications today, and a path to crisp and clear digital voice communications when you’re ready.

Versatile and powerful, MOTOTRBO™ combines the best of two-way radio functionality with the latest analogue and digital technology. The MOTOTRBO portfolio offers the right device for the right user, from voice-only portables to feature-rich voice and data radios.

The rugged MOTOTRBO DP1400 is available as an analogue/digital radio that offers all the benefits of the latest technology – from superior audio to greater coverage to longer battery life. This affordable portable

is compatible with advanced MOTOTRBO features you’ll find are business-essential, for example a transmission can be interrupted to prioritise critical communications.
MOTOTRBO DP1400 portable RADIO
You can also choose the analogue-only DP1400 radio and unlock the capabilities of digital when the time is right: all you will need is a simple software upgrade.

And whichever model you choose, the DP1400 will work seamlessly with the radios you have today.

Now you can improve the efficiency of your operation with easy-to-use voice communication that’s right for you
CONNECT AND COORDINATE CREWS

When you need a simple, reliable, cost-effective communication solution to help multiple work crews connect, coordinate and collaborate, DP1400 two-way portable radios are made to get the job done right. With their easy-to-use ergonomics and crisp, clear audio, now your teams can work more efficiently.

Unleash the power of your DP1400 radios with Motorola Original® accessories. They’re the only accessories designed, built and tested with your radio to optimise its performance – see the separate DP1400 accessory fact sheet for the full portfolio.

IMPROVE THE WAY THEY WORK

A construction worker carries his DP1400 as an essential part of his toolkit. The digital technology gives him excellent coverage across the entire site. And it has significantly better battery life too, so he knows he’ll have reliable voice communications all day long.

The manufacturing team in a parts factory relies on DP1400 portables to coordinate operations. The radio’s digital noise-cancelling software filters out the worst of the background noise, allowing them to hear clearly over loud machinery. Factory capacity is expanding, so they’re running MOTOTRBO Dual Capacity Direct Mode, which can fit twice as many calls into the same spectrum.

A security guard uses his DP1400 to alert the control room to some suspicious activity. The radio’s intuitive design is easy to use in the dark, and even when he speaks softly, he knows that the digital AGC (Automatic Gain Control) will automatically boost the volume so he’s heard clearly back in the office. And if it comes to the worst, he can use one of the programmable side buttons to call for help – with one touch.

MANAGE YOUR FLEET MORE EFFICIENTLY

We’ve designed the DP1400 2 Way Radio to be as efficient to operate as it is cost-effective to buy. That’s why we’ve integrated the powerful fleet management capabilities of Motorola’s Radio Management solution into every radio.

Gain even greater efficiency when you migrate to digital. Your radio will operate up to 40% longer than analogue on the same battery – and you get twice the capacity from the same 12.5 kHz channel, using our Dual Capacity Direct Mode feature.

INTEGRATE YOUR DEVICES SEAMLESSLY

Make sure your new DP1400 radios are ready when you are. We can bring together the right experts and processes to help you integrate DP1400 radios into your business, quickly and cost-effectively. This

includes Coverage Mapping, Site Integration and Device Programming.

GET DURABILITY THAT ENDURES

The DP1400 is made to last. It is backed by a two-year standard warranty and a minimum one-year warranty for Motorola-branded accessories. Moreover, the design has been proven tough in Motorola’s unique and gruelling Accelerated Life Test program, in which the radio must survive a simulated 5 years of hard service before it is accepted. In addition, optional Service from the Start provides multi-year peace of mind with fast repair turnaround times, expert telephone technical support and access to the latest software releases2; all backed by Motorola’s globally integrated services infrastructure, highly qualified support technicians and certified repair facilities.

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2 way radio ottawaMotorola today introduced the latest offering in its series of APX™ Series Project 25 (P25) TWalkie Talkie : the APX 7000L Multi-Band Portable Radio with LTE, which was specifically designed to meet the evolving technical and challenging deployment needs of U.S. federal law enforcement. The APX 7000L operates on both Long Term Evolution (4G LTE) mobile broadband and Land Mobile Radio (LMR) networks, delivering fast and efficient data operation combined with mission critical LMR voice connectivity across the nation.

Using 4G LTE, the APX 7000L transmits and receives data, such as Over-the-Air Programming (OTAP) and Over-the-Air Rekeying (OTAR), faster than with standard LMR technology. For instance, a 3 MB file can be sent in 12 seconds over a 4G LTE network, compared to several minutes on portable radios that do not use 4G LTE technology. In addition, confirmation is sent back to the operations center after the over-the-air data has been delivered and installed. And with the APX 7000L’s separate 4G LTE and LMR modes, agents can receive the data while simultaneously using the LMR voice channel.

KEY FACTS:

The APX 7000L enables access to data coverage on commercial 4G LTE wireless networks and will operate on the nationwide public safety broadband network that the First Responder Network Authority (FirstNet) is developing.

Roams between 4G LTE and LMR data networks to maintain a continuous link; utilizes LMR data network when 4G LTE coverage is unavailable.

Integrated GPS receiver enables the outdoor location of an individual to be transmitted to map-based location software for increased safety of personnel in the field.

Advanced Messaging Service offers a solution for sending and receiving preconfigured or free-form messages efficiently and discreetly between field personnel and support staff in the office, dispatch or command center; also supports Be on the Lookout (BOLO) alerts and CJIS-compliant database queries.

Dual-band capability to interoperate with other agencies on 700/800 MHz and VHF; meets current P25 and 4G LTE standards to support new technology and data applications.

Backward and forward compatibility for operation on existing and future systems.

Includes noise suppression technology and a rugged, easy-to-operate design that are featured in APX series radios for use in challenging environments.

Validated at Federal Information Processing Standards (FIPS) 140-2 Level 3, offering U.S. government agencies a high level of information assurance and encryption.

Motorola offers a full suite of services to support the APX 7000L throughout its lifecycle, including support services and training , to help customers plan , implement and run their operations more effectively.

SUPPORTING QUOTES:

Brenda Herold, corporate vice president, Global ASTRO® Products and Solutions, Motorola Solutions

“The APX 7000L uses 4G LTE mobile broadband networks to reduce the time needed for over-the-air-programming to mere seconds, compared to several minutes on systems that don’t use 4G LTE technology. As the data component works separately and in the background, the LMR voice channel remains available, thereby minimizing downtime and enabling federal agents to focus on their mission.”

Paul Mueller, vice president, U.S. Federal Government Markets Division, Motorola Solutions

“While data transmission is becoming more important to federal agents, it cannot be at the expense of the mission critical LMR voice communications they need for responding and coordinating in the field. Because the APX 7000L authenticates quickly and remotely, agents can drop into an assignment and be ready to go to work at a moment’s notice.”

The History of the Walkie Talkie

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Radios are one of the means of communication that are used widely and popularly. One of the best things about a radio is that it can be easily carried from one place to another. Radios are of various types. A broadcast radio is the one that only receives content and cannot transmit it back. A two way radio is the one which can receive as well as send content or signals. It is the most popular type of radio used these days.

A Walkie Talkie is available in many different configurations. A few of the popular configurations include the hand held portable configuration, mobile configuration and the stationary base configuration. The hand held portable configuration can be carried from one place to another and are easy to use. It is also called a walkie talkie. The mobile configuration is the one in which signals can be received and transmitted at the same time. The mobile configuration is very easy to use and can be conveniently carried from one place to another. The stationary base configuration is the one which cannot be carried around but is very easy and convenient to use.

The use of this type of a radio can be traced back to the use of transmitters and receivers that were used to exchange messages wirelessly. The first two way radio was developed in Australia in the year 1923. The Victorian Police were the first ones to use this type of a radio for wireless communication in cars. This made it very convenient to communicate. Later with the development in radio technology, most vehicles were installed with two way communication radios. These transceivers were very popularly used in World War II.

A two way radio operates at different frequencies. In addition, the frequency for each country is different. There are several factors that determine the frequencies at which two way radios operate. These include licensing conditions set by the government in each county, the licensing regulations, availability of radio frequencies, the type of area in which radio signals have to travel, interference and noise levels that are present during transmission and reception of signals etc. The type of area affects the frequencies at which radios operate. Radio signals cannot easily travel across certain areas like forests and rural areas. So whenever, a frequency has to be set for these types of radios, it has to be ensured that the area is taken into consideration. Frequencies also have to follow the regulations that have been set so that they do not interfere with other frequencies.

Each frequency is known by a channel number mainly because it is easier to remember a channel number than remembering a frequency in hertz. Most radio service providers use channel numbers instead of frequencies and even the users find it more convenient. Also all radio signals have to follow a communication protocol. This is important so that radio stations can cooperate with each other for providing radio signals. This also ensures that one radio station does not interfere with another station.

Movies that push our cognitive limits

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Hyperlink films mirror contemporary globalized communities, using exciting cinematic elements and multiple story lines to create the idea of a world that is interconnected on many social levels.

However, films in this genre like Crash, Babel, and Love Actually are not as new and innovative as presumed and still conform to conventional social patterns. These findings, by Jaimie Krems of Arizona State University in the US and Robin Dunbar of the University of Oxford in the UK, are published in Springer’s journal Human Nature.

Hyperlink cinema uses cinematic devices such as flashbacks, interspersing scenes out of chronological order, split screens and voiceovers to create an interacting social network of storylines and characters across space and time. This gives the impression that people’s lives can intersect on scales that would not have been possible without modern technologies of travel and communication.

Krems and Dunbar wondered if the social group sizes and properties of social networks in such films differ vastly from the real world or classic fiction. They set out to see if the films can side-step the natural cognitive constraints that limit the number and quality of social relationships people can generally manage.

Previous studies showed for instance that conversation groups of more than four people easily fizzle out. Also, Dunbar and other researchers found that someone can only maintain a social network of a maximum of 150 people, which is further layered into 4 to 5 people (support group), 12 to 15 people (sympathy group), and 30 to 50 people (affinity group).

Twelve hyperlink films and ten female interest conventional films as well as examples from the real world and classical fiction were therefore analyzed. Krems and Dunbar discovered that all examples rarely differed and all followed the same general social patterns found in the conventional face-to-face world.
Hyperlink films had on average 31.4 characters that were important for the development of plot, resembling the size of an affinity group in contemporary society. Their cast lists also featured much the same number of speaking characters as a Shakespeare play (27.8 characters), which reflects a broader, less intimate sphere of action.

Female interest films had 20 relevant characters on average, which corresponds with the sympathy group size and mimics female social networks in real life.
“Because of our evolved psychology, humans cannot break through the cognitive glass ceiling that naturally limits our ability to handle social relationships, or to understand complex interpersonal dramas,” explains Krems, who believes that a person’s mental abilities determine how he or she is able to handle or be enthusiastic about genres, such as hyperlink films, that push the limits.

“Despite the promise it holds, digital and other new media may not help us engineer social networks or social cohesion on a larger scale, because our minds simply cannot understand or handle the mind states of more than a handful of people at once,” Dunbar adds.

Cornwall declared first rural social enterprise zone

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xact two way radio watchCornwall has been designated a rural social enterprise zone.

Unlike business enterprise zones which offer financial incentives to companies, the aim of rural social enterprise is to boost the local economy and care for the environment.
Civil Society Minister Nick Hurd said it was about “businesses who wanted to use profit for social good”. Organisations involved include Jamie Oliver’s Fifteen Cornwall, the Eden Project and Community Energy Plus.

Cornwall’s rural social enterprise designation is the first in the UK and was accredited by Social Enterprise UK (SEUK). Its chief executive Peter Holbrook said it was an outstanding achievement for Cornwall which he said was “one of the most dynamic places in the UK for social enterprise”.
‘Community spirit’ He said the duchy was a “hive of social enterprise” and the combination of public and private collaboration was exceptional.

“It has both the volume and quality when it comes to creativity and it has that great local community spirit,” he said. “Cornwall’s status as a rural social enterprise zone means that business leaders, politicians and public agencies recognise that social enterprise has a key role to play in shaping the future of Cornwall,” he added.
Fifteen Cornwall was set up as the Cornwall Food Foundation charity in 2006 as a chef training programme and restaurant with the intention of providing qualifications and a future for young people in the Duchy who had hit hard times.

Of the 120 apprentices enrolled, more than 90% are in work, and about 70% are chefs. Chief Executive Matthew Thomson said. “Right across the country what we’re seeing is that people making big profits at the expense of other people is no longer acceptable,
“What a social enterprise structure can give you is a way of levelling out those profits, so that more people get a fair share and the profits are put to work for the community and the environment.”

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