Three Places Where Two-Way Radios Can Improve Customer Service for Outdoor Retail and Service.

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Forestry Suppliers, a leading supplier of forestry, agricultural, environmental and surveying equipment for outdoor professional use, released a statement today detailing the benefits and uses of Walkie talkie communication to improve efficiency and customer service for industries with stationary workstations, such as gas stations and travel centers; outdoor recreation businesses such as canoe and kayak rentals, zip line courses, and campgrounds; and outdoor retail operations like nurseries and entertainment venues.
Speed and efficiency are more important than ever for jobs involving customer service. A 2012 study from American Express found that on average, customers tell 15 people about their good customer service experiences but share their bad experiences with 24 people. To deliver top-notch customer service, businesses need the right tools – and for many, two-way radios are part of their toolkit.
The key to better customer service and operations is instant communication between employees. Some industries have employees both in the field and within a storefront, working in collaboration. Using two-way radio communication for the three tasks below can raise the level of customer service by enabling instant communication from the front office to more mobile areas of the business:
1. Check Stock. Sales representatives can get updates on an item’s stock status without leaving their post within the retail area. While back-office staff check the status and bring items up, sales reps can continue serving the customer by answering additional questions and creating a positive experience.
2. Resolve Issues and Emergencies: While performing their duties, managers and other coworkers can sometimes be difficult to locate. Walkie talkies make communication quick and easy. Plus, two-way radios offer a more discreet communication method compared with storewide speaker systems that disrupt a pleasant shopping experience. For employees confined to a workstation as well as workers who are rarely at a desk (and a telephone landline), two-way radios provide a solution that puts customer service at the forefront.
3. Prepare for Customers’ Arrival: As customers arrive for outdoor recreation activities such as kayaking or zip lining, two-way radios can improve efficiency and the customer service experience. Check-in staff use two-way radios to alert back-office or outdoor staff to the size and needs of the group. The back office staff can then prepare for the group’s arrival, gathering items such as kayaks, paddles, life jackets, and other safety gear. The extra prep time allows the group to begin their activity sooner and with a positive customer service experience.
Companies seeking to improve their customer service capabilities should consider using business radios, such as Motorola’s CLS Series of two-way radios (short for Clear, Light, and Simple). The Motorola CLS Series radios are compact, lightweight, economical, and long lasting with up to 14 hours of battery life per charge. The CLS is easy to use with its push-to-talk feature, requiring little to no training.
Forestry Suppliers is a Motorola authorized business two-way radio reseller offering RM Series, RDX Series, and CLS Series business radios and has carried Motorola products for more than 30 years. For more information on their selection of radios, contact their Technical Specialists at 800-430-5566 or visit them online.
Online Special! Now through June 30, 2014, customers can get a free Motorola RM Series or CLS Series business radio or a 6 bank multi-unit charger after purchasing six radios of the same series. See full details online at http://MotorolaSavings.com.
About Forestry Suppliers: 
Forestry Suppliers, Inc. is a worldwide supplier and distributor of general-use and specialty products and equipment for natural resource professionals. Their annual catalog and website contains a complete selection for a wide range of outdoor industries, including forestry, agriculture, arboriculture, landscaping, horticulture, grounds maintenance, surveying, engineering, remote sensing, vegetation management, construction, home inspection, utilities, wildland fire fighting, geology and mining, archaeology, anthropology, parks and recreation, golf courses, wildlife management, fisheries and aquaculture, earth science education, environmental engineering, hazmat, and remediation.
Read more: http://www.digitaljournal.com/pr/1999134#ixzz35CNNvhFS

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Wireless LAN Technology

Whilst many of our readers will be interested by some of our own articles, here’s one i discovered while rummaging around tumblr.com that is far better written than I could ever expect to achieve. Maybe in the future I’ll get to this rank, you never know.

communication device androidLike a quick means to fix business PC networking needs, wireless connection or 2 Way Radios is not going anywhere soon. But is the simplicity installation and setup worth the rise in security issues? This short article examines some from the risks.

Wireless LAN Topologies

The weaknesses associated with a PC network increases compared towards the size and character from the network. Every entry way turns into a potential security bleach.

1) Peer-To-Peer:

Inside a wired peer-to-peer topology each computer within the system, unless of course limited to simply two computer systems in order to a BNC type circle, will share indirect communications along with other products around the network. Excluding Online connections, a wired peer-to-peer topology is really a sealed system. Exterior invasive activity from a walkie talkie is very limited.

Switch now from wired to wireless, along with a simple peer-to-peer PC network becomes a wide open invitation to exterior attack. Each computer within the product is now directly connected holiday to a in-range unit. This open ease of access instantly increases the requirement for additional security software and tools.

2) Entry Way Connections:

PC network systems frequently utilize hubs as a way of discussing communication between a variety of WLANs. Together with many other functions, hubs perform critical DHCP services. By character, hubs are made to help control security issues. Hubs bring a link point between both wireless and wired systems.

Alternatively hands, an entry way is basically a portal, a place of access that bridges wireless traffic onto a current wired or wireless backbone. Though access points do share common security standards using their router alternatives, they don’t have the traffic control options that come with a router.

Access points are just like inserting your laptop right into a wall jack. Nobody really has treatments for who plugs in. In addition, the greater customers that jump to the line, the reduced the machine will function.

3) Indicate Multipoint Wireless Bridge:

Bridges use multiple hubs for connecting LANs together. Standard wired bridging is restricted for the reason that it only enables wired clients for connecting to some secondary router. Since wireless connectivity isn’t involved, the available security resembles what wireless peer-to-peer PC networking connection.

Wireless bridges connect LANs together without relation to its distance. Though they’re not going to work under standard bridge methodology, the required adaptations are couple of and straightforward. Bridge software and tools can certainly extend the number or perhaps your network, either wired or wireless.

Wireless bridges have two major weak points: 1) Type of site and/or even the primary router’s umbrella will limit the effectiveness from the bridge 2) Security risks increases proportionately towards the available wireless connections.

A Couple of from the Security Risks

· Wireless PC networking is definitely an open entrance to entry way cloning, traffic interception, and monitoring · Unless set up to want passwords, invasive customers can establish new wireless connections · Brute pressure attacks against password encryptions · Open client-to-client entrance doors which include file discussing, service attacks, and Ip duplication · Service jamming. Using choice software and tools, troublemakers can certainly ton your computer network

PC networking is essential when attempting to operate a company or office at home. You wish to make certain that it’s installed, and supervised correctly.

SEPURA STRIKES RICH SEAM IN AUSTRALIAN MINING SECTOR

This article is posted by the faithful agreement of two way radio neck mic.co.uk, which is the original site. please get consent from that blog before reposting this short article.

Digital radio technology from Sepura in Cambridge UK is gaining significant traction in the Australian mining sector.

Sepura TETRA motorola SL4000 two way radios have been chosen to operate on the first long haul railway radio network owned by the major Australian mining organisation Fortescue Metals Group (FMG).

The world-first contract was won in conjunction with Radlink, one of Sepura’s longstanding and experienced partners in Australia.

FMG first adopted TETRA technology in 2010 as a future-proof company-wide standard for all communications further to a successful pilot site roll out at its flagship iron ore mine of Christmas Creek in the Pilbara region of Western Australia.

The TETRA system now covers all the company’s operations and provides a unified communications platform to enable the smooth running of activities across all facets of the business.
The new TETRA system deployed by FMG’s rail network comprises 24 sites, over 400 km of rail roads and more than 800 Sepura TETRA terminals.

Doug Bowden, senior business development manager at Sepura said: “In the last two years we have witnessed the growing adoption of TETRA by the mining sector in Australia, Europe and also in the American continent and believe that Sepura has played a significant part in stimulating this growth.”