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Forestry Suppliers, a leading supplier of forestry, agricultural, environmental and surveying equipment for outdoor professional use, released a statement today detailing the benefits and uses of Walkie talkie communication to improve efficiency and customer service for industries with stationary workstations, such as gas stations and travel centers; outdoor recreation businesses such as canoe and kayak rentals, zip line courses, and campgrounds; and outdoor retail operations like nurseries and entertainment venues.
Speed and efficiency are more important than ever for jobs involving customer service. A 2012 study from American Express found that on average, customers tell 15 people about their good customer service experiences but share their bad experiences with 24 people. To deliver top-notch customer service, businesses need the right tools – and for many, two-way radios are part of their toolkit.
The key to better customer service and operations is instant communication between employees. Some industries have employees both in the field and within a storefront, working in collaboration. Using two-way radio communication for the three tasks below can raise the level of customer service by enabling instant communication from the front office to more mobile areas of the business:
1. Check Stock. Sales representatives can get updates on an item’s stock status without leaving their post within the retail area. While back-office staff check the status and bring items up, sales reps can continue serving the customer by answering additional questions and creating a positive experience.
2. Resolve Issues and Emergencies: While performing their duties, managers and other coworkers can sometimes be difficult to locate. Walkie talkies make communication quick and easy. Plus, two-way radios offer a more discreet communication method compared with storewide speaker systems that disrupt a pleasant shopping experience. For employees confined to a workstation as well as workers who are rarely at a desk (and a telephone landline), two-way radios provide a solution that puts customer service at the forefront.
3. Prepare for Customers’ Arrival: As customers arrive for outdoor recreation activities such as kayaking or zip lining, two-way radios can improve efficiency and the customer service experience. Check-in staff use two-way radios to alert back-office or outdoor staff to the size and needs of the group. The back office staff can then prepare for the group’s arrival, gathering items such as kayaks, paddles, life jackets, and other safety gear. The extra prep time allows the group to begin their activity sooner and with a positive customer service experience.
Companies seeking to improve their customer service capabilities should consider using business radios, such as Motorola’s CLS Series of two-way radios (short for Clear, Light, and Simple). The Motorola CLS Series radios are compact, lightweight, economical, and long lasting with up to 14 hours of battery life per charge. The CLS is easy to use with its push-to-talk feature, requiring little to no training.
Forestry Suppliers is a Motorola authorized business two-way radio reseller offering RM Series, RDX Series, and CLS Series business radios and has carried Motorola products for more than 30 years. For more information on their selection of radios, contact their Technical Specialists at 800-430-5566 or visit them online.
Online Special! Now through June 30, 2014, customers can get a free Motorola RM Series or CLS Series business radio or a 6 bank multi-unit charger after purchasing six radios of the same series. See full details online at http://MotorolaSavings.com.
About Forestry Suppliers:
Forestry Suppliers, Inc. is a worldwide supplier and distributor of general-use and specialty products and equipment for natural resource professionals. Their annual catalog and website contains a complete selection for a wide range of outdoor industries, including forestry, agriculture, arboriculture, landscaping, horticulture, grounds maintenance, surveying, engineering, remote sensing, vegetation management, construction, home inspection, utilities, wildland fire fighting, geology and mining, archaeology, anthropology, parks and recreation, golf courses, wildlife management, fisheries and aquaculture, earth science education, environmental engineering, hazmat, and remediation.
Read more: http://www.digitaljournal.com/pr/1999134#ixzz35CNNvhFS
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