BearCom Advises Restaurants on the Use of Walkie Talkies to Improve Service and Operations

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BearCom, a nationwide provider of wireless communications equipment and solutions, today detailed how restaurants can use radios to streamline operations and enhance the guest experience.
“Instant communications help restaurants provide consistently high levels of service even when short staffed or extremely busy,” said Hugh Johnston, Product & Purchasing Manager at BearCom. “Two-way radios help speed food delivery, response to guest requests, and management resolution of food and service issues.”
Two-way radios enhance operations and guest service across multiple functions in a restaurant setting:
Hosts: Two-way radios allow more efficient front-door management by instantly communicating open table status and information on waiting parties. Restaurants are able to seat guests faster, improving customer service, and turn more tables, increasing profits.
Kitchen Staff: Kitchen staff is able to notify expediters and servers when orders are ready, ensuring that food reaches the table in optimal condition, without baking under a heat lamp or growing cold. Managers and servers can be alerted to menu item shortages or items not available.
Servers: Servers can respond to guests’ needs more efficiently by communicating requests to the kitchen from the dining room floor. Management can be quickly notified of food and service issues.
Bartenders: Bartenders are able to communicate with cocktail and food servers instantly to receive drink orders, request clarifications of orders, and alert servers when a drink order is ready.
Management: A restaurant manager’s job is to bring calm productivity out of chaos. Two-way radios keep managers informed instantly of any service or food issues that require their attention. In addition, if there is a disruptive patron or medical emergency, precious seconds can be saved with faster communications.
Valets: For restaurants with valet service, two-way radios help improve speed of vehicle retrieval and coordinate stacked parking.
Kiley Efron, owner of Taverna in Jacksonville, Florida, recently implemented two-way radio communications in that restaurant and saw an immediate impact on efficiency. “We started using them for the host team and bartenders so we could communicate. When you really can’t see each other, that communication is so vital,” said Efron. Management soon learned the benefits of equipping servers with radios during crunch times. “On the days that we were short staffed, we put all the servers on [radios] to help out the management team and our ability to communicate and to troubleshoot. It made things so much easier.”
Johnston said two series of web pages from Motorola Solutions are especially well suited for restaurant employees. He listed the Motorola CLS1110 and Motorola CLS1410, as well as the CLP Series, which includes the Motorola CLP1010, Motorola CLP1040, and Motorola CLP1060. The CLP1060 is Bluetooth capable radio and comes equipped with a Bluetooth swivel earpiece preferred by some managers.
Motorola CLS Series portable radios are economical, compact, lightweight, and compatible with a variety of accessories. Simplified charging and cloning make CLS radios easy to manage, and they are so simple to use that little or no training is required.
Motorola CLP Series radios are even lighter and smaller. Their design integrates an earpiece, which makes for even more discreet communications. The CLP1010, CLP1040, and CLP1060 are very easy to use, as they integrate only the essential accessory elements. The CLP1040 is the model used in the Taverna restaurant.
In food service, instant communication can be the difference between mediocre service and excellent service. “It’s especially important in high-volume periods. Radios helped us take service to the next level,” Efron said.

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Why Aren’t There Any WiFi Walkie Talkies

Can not get over how low-priced the 2 way radio motorcycle is now, an incredible deal for a top-end product!

walkie talkie wechatApparently, such a device does exist, but it is not widely commercially available. According to Brandon Gregg, a poster on,

“There actually are “WiFi walkie talkies” for people in the security industry. Most are connected to security officer patrol verification systems that track officer movements, check ins, status reports, etc”.

Basically, WiFi, as a communications format, simply isn’t as reliable in a crisis as a good old-fashioned two-way radio or walkie-talkie. In fact, two Way Radio’s (like the Motorola GP3400 series), are generally useful, reliable, high performance and cost effective. They also work instantly, with no boot up or load time.

A WiFi equivalent would possibly be more costly and probably not nearly reliable enough. Put simply, there just doesn’t seem to be a market for it right now. Personally, I doubt that there will be one in the foreseeable future, but you never know.

Also, although it isn’t, strictly speaking, a ‘walkie talkie’, an Android app also exists that performs the same function as a walkie talkie and operates via WiFi. It is called, appropriately enough, ‘WiFi walkie talkie’. To quote the app’s write-up on ‘’,

“WiFi Walkie Talkie is a Push-to-Talk application, which allows you to talk for free over wireless networks. With this application, you can transmit your voice data to all devices that are on the same network, or to any (other) device (if) you know its IP address”.

If you’re really into the idea of owning a WiFi walkie-talkie, then THIS SITE is selling a smartphone/walkie-talkie hybrid. The Runbo X5 runs on Android, has a talk time of between 6 and 10 hours and operates a dual core CPU, it is also highly water resistant. I’ve never reviewed this product personally, so I can’t say much more than that, but the stats look pretty impressive. It even has 4G.

Overall, you’re probably better off sticking to a regular walkie-talkie or two way radio for your business (or personal) needs. There is a wealth of support and help online for the use of walkie-talkies, as well as a number of detailed product reviews (some of which are contributed by yours truly) that will help you make an informed and cost effective decision.

WiFi is a technology that is still improving, but we’ve all had connectivity problems with our phones, laptops, tablets and whatnot. The last thing you need is to suffer the same difficulties when encountering an emergency situation.

Perhaps one day someone will make a WiFi walkie-talkie, but it will only become a viable alternative to the current versions when it can be proved to be safer and offer superior service, which is something that I just don’t see happening. Sorry.

As I have said elsewhere, I’m far from an expert in these matters, so if you feel like grabbing a second opinion with your morning coffee, then by all means, do a little research and get back to me with a snotty email telling me what a prat I am.

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