IMPROVING COMMUNICATION AT A HISTORIC five-STAR HOTEL

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2 way radio digitalLocated in the heart of London, the world-renowned Claridge’s Hotel is famous for its five-star service and premier clientele that includes celebrities, dignitar-ies and the business elite. Named “Top UK Business Hotel 2009” and “Best UK Hotel for Rooms 2010” by Condé Nast Traveler, providing flawless service is paramount to this historic luxury property.

Guests expect extraordinary attentiveness, responsive security and absolute discretion from Claridge’s staff. The challenge facing the hotel was how could it achieve instant, reliable and seamless communication and make it virtually invisible to guests?

The Challenge

INSTANT, DISCREET AND RELIABLE COMMUNICATION, AROUND THE CLOCK

Claridge’s unique Art Deco architecture presented a unique set of challenges. “Our building is over 100 years old,” explains Tony Matthews, Security Manager. “It’s constructed of concrete, steel in

between, and we had a lot of problems getting walkie talkie signals through.”

With walls up to a meter thick, alternative technologies in the hotel such as phones and Wi-Fi can suffer from blackspots and poor reception leading to missed calls. Some areas, such as the kitchen

and basement, had no coverage at all. Given the high-profile clientele and security needs of guests, communication throughout the property had to be reliable and uninterrupted. If someone needed assistance or an incident occurred, response had to be immediate.

DISCREET COMMUNICATION, FROM STREET TO SUITE

Communication devices for a hotel this sophisticated had to be sleek, discreet and stylish, too. From the street to the penthouse suite, Claridge’s sought a communication tool where function met style. It had to fulfill coverage and reliability requirements and

fit neatly under their tailored, executive uniforms. The ideal device must be slim, light and easy to use, without bulkiness or obtrusiveness.

According to Russell Penton, Health and Security Officer, “The radio needs to be small so that it’s not obvious to any of our guests that I’m wearing it. And because we do such long shifts – 12 hours plus – the more comfortable and lightweight the radio is, it’s a benefit to us as an end user, definitely.”

MOTOTRBO™ DIGITAL

TWO-WAY RADIOS DELIVER IT ALL

When Cliff Davies, Director of Sales and Marketing at Audiolink Ltd., an authorized Motorola distributor, learned about Claridge’s desire to improve communications, he recommended the MOTOTRBO™ system of two-way digital radios, repeaters, accessories, applications and services.

MOTOTRBO delivered all the benefits of digital, including instant, uninterrupted communication; increased capacity for talk groups in the hotel; excellent coverage, even in drop-out areas; integrated data applications designed for hospitality; and extended battery performance for long work shifts.

Claridge’s Hotel Operations Manager Michael Bonsor underscores how important MOTOTRBO is to hotel operations. “A communications tool has to be quick, easy to use, and reliable,” he says. “When there is an emergency in the hotel, when there is a fire alarm or security incident, we need to be able to rely on a

communication tool. Sometimes the phones don’t work or we don’t have mobile phone reception, but the radios always work.”

“The SL Series radios are the biggest step forward that I’ve seen as a radio user. They’re much more advanced in how light they are, very user friendly and the menus and the displays

are very easy to use.”

Russell Penton

Health and Security Officer, Claridge’s

SL SERIES: DISCREET WAS NEVER THIS SLEEK

Understanding how important image and discretion are, Audiolink Ltd. suggested the MOTOTRBO SL Series digital walkie talkies to Claridge’s. Not only did they have an incredibly sleek shape and slim size that fit the staff’s executive attire, the SL Series portables are so light, they are less than half the weight of a standard radio, yet so robust and reliable, they stand up to the longest shifts and most demanding tasks.

Effortless to carry, elegant in styling and easy to use, with Bluetooth® wireless and compact single-wire accessories that are covert and comfortable to wear, the SL Series has enhanced discreet communication and increased guest satisfaction at the famed London hotel.

When a guest steps out of a cab, the doorman can quickly and discreetly communicate the name of the guest to reception, so by the time that person is ready to check in, reception is already prepared with the guest’s name. The extra minutes the radios provide help make the difference in the guest experience.

IMPROVES THE WAY STAFF INTERACT

From the front desk to the back office, Claridge’s personnel are enthusiastic about the compactness, covertness and convenience of the SL Series.

“When we communicate with the luggage porters, often guests are standing in front of us. It’s difficult to do in a subtle way, but the SL Series really helps, because it’s very small and it’s very convenient. It almost goes unnoticed,” says receptionist Ruby Mountain. “We wear them on our uniform so it’s nice to have it light and it makes the uniform look smart because you can’t see the radio.”

“Our definitive goal is to settle in a guest as swiftly and as comfortably as possible. We

communicate with many different departments to make one simple step happen. The SL Series radio is one of the tools which helps us do it.”

Michael Bonsor

Hotel Operations Manager, Claridge’s

About Audiolink Ltd.

A radio communications company based in London, Audiolink Ltd. has enjoyed a historic 35-year partnership with Motorola, providing comprehensive solutions in two-way technology, from the latest products and services to on-site support.

SPEEDS UP SECURITY AND RESPONSE TIME

“In the middle of an incident, my officers need to be able to contact each other instantly, and using the MOTOTRBO SL Series we do that fantastically well,” says Security Manager Tony Matthews. “If they have to escort someone out, they need to be discreet. The

cables need to be very comfortable so we can hide them behind our suits and be comfortable for the staff to wear.”

Describing how critical the radio’s speed and efficiency are for communicating between all departments, fellow officer Penton says, “There’s no dialing of any numbers. It’s push, click and talk, and you’re assured that you’re going to speak to who you need to speak to on the other end of the line.”

ENHANCES THE GUEST EXPERIENCE

With its sleek shape, uninterrupted coverage, crystal-clear audio, enhanced features and integrated data applications, the MOTOTRBO SL Series is ensuring Claridge’s maintains its legacy of flawless service

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Airbus Defence and Space technology forms the centrepiece of public safety conference in Dubai

You’ve probably stumbled upon this looking for information about Radio’s, hopefully this will help you answer some of those questions, if not please click on one of the relevant links within the article
The TH1n from Airbus Defence and Space is the thinnest and most light-weight Tetra handset worldwide available today.

NEDAA, Atlas Telecom and Airbus Defence and Space committed to continuing to deliver state-of-the-art public safety solutions based on proven track record 
Abu Dhabi – State-of-the-art Professional Mobile Walkie talkie (PMR) technology from Airbus Defence and Space formed the centrepiece of an interactive conference organised by the Professional Communication Corporation – NEDAA Corporation and Atlas Telecom that took place in Dubai, United Arab Emirates (UAE), at the beginning of June. 90 participants from various public safety organisations from the UAE, such as the Dubai Police, Civil Defence, Ambulance, Electricity and Water Authority, Airports, and Roads and Transport Authority, attended the event. The audience was provided with an update on the latest technological developments as well as information about new network infrastructure elements, including the Claricor solution for small to medium-sized networks, the latest Tetra (Terrestrial Trunked Radio) terminals like the TH1n, the world’s smallest Tetra radio, and the LTE (Long Term Evolution) roadmap for developing broadband from Airbus Defence and Space.
Airbus Defence and Space has been active in the Middle East since 2005. The company has set up Tetra Walkie talkie communication networks in Kuwait, Qatar, Bahrain, the UAE and Saudi Arabia, either in the oil and gas sectors, for defence organizations or for public safety organizations of those countries (either as the prime contractor or through its partner Atlas Telecom). Airbus Defence and Space has so far deployed eight Tetra networks in the region, where more than 1000 base stations have been installed and are in operation.
The NEDAA Professional Communication Corporation is a secure telecom network operator in the UAE that uses Airbus Defence and Space technology provided by Atlas Telecom. This technology provides secure and reliable communication services to all specialised governmental, semi-governmental and private institutions that aspire to be leaders in the field of secure telecommunications for public safety organisations. The Dubai government’s strategic plan for 2015 includes the preparation of further network developments that take into account future communication needs. The conference provided a valuable insight into different possible scenarios for the network’s evolution.

Utility supplies License-free portable Two way radio

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Utility tools: Ritron Inc. introduces the PT-150M, a professional-grade license-free portable 2 way radio. Operating in the VHF MURS frequency band, the PT-150M allows business-only users to operate license free at 2 watts, anywhere within the US. This saves customers the hassle and expense of licensing typical associated with “FCC Part 90 business band” radio frequencies, and provides out-of-the-box functionality and simplicity for utilities, retail locations, manufacturing environments, schools, hospitals, healthcare facilities, and more.

There are 5 MURS frequencies including two made popular by Ritron’s JOBCOM brand radio line and now are in wide spread use across the country – the “blue dot” (154.570) and “green dot” (154.600) frequencies.

The PT-150M features 8 channel capacity which allows maximum use of all 5 MURS frequencies plus reuse of 3 frequencies for additional work groups, etc. A 2 Watt transmitter, is adequate for up to 2 mile range, line-of-sight, no obstructions or 250,000 sq. ft. indoors range. A 1000mW speaker provides easy-to-hear clarity and volume for even noisy environments. A slim, lightweight design is ergonomic and easy-to-carry and use.

The 7 Character alphanumeric display provides easy-to-read icons showing battery status, channel scan On/Off, Keypad Lock On/Off, and more. Nine programmable function buttons allows access to backlit for keypad, accessing additional features in the radio , for example – scan On/Off, backlit for keypad, keypad lock/unlock, channel scroll up/down, send a Call Tone, and more. They allow access to advanced features and allow configuration of the radio. Rugged MIL STD 810F rating, IP65 resistance rating against dust and water and clamp-on audio accessory connector ensures long, trouble-free service.

Each PT radio comes complete with antenna, Lithium-Ion battery, spring-action belt clip, drop-in charging stand and AC adapter. Optional accessories include: a 6-unit gang charger, remote speaker microphone, lightweight ear set and nylon carry holster.

Basic radio parameters (e.g. tone signaling by channel) are field-configurable using buttons on the PT-150M radio – no tools are required. Free PC programming software (available from the Ritron web site) along with optional purchase of custom programming cable from Ritron, allows users full programming of all radio parameters, i.e. shuffling the 5 MURS frequencies to amongst the 8 possible channels and “tagging” channels on the radio (within 7 characters alphanumeric combo max) such as OPERAT or SECURTY.

The PT-150M is compatible with other VHF radios operating on MURS frequencies and will provide a range of 1 mile + line-of-sight range, no obstructions. Indoor range is approximately 250,000 sq. ft. Actual range is dependent on building structure and obstructions.

DMR Tier III the open standard for radio communications

What is your favourite feature of my Radio? In my opinion, I like the design job – Its cooler than an Inuit’s underpants!

Private mobile radio is fast becoming an essential communications solution to support the operational needs of utilities companies, airports, oil and gas pipelines and emergency services.
When compared to public cellular services, it delivers improved coverage, reliability and resistance, contention, security, group communications and performance.
The digital landscape is crowded, though, with a number of public safety digital standards such as TETRA, P25 as well as low cost digital solutions including DMR (Digital Mobile Radio), dPMR (digital Private Mobile Radio), NXDN and PDT (Professional Digital Trunking).
DMR is coming out on top thanks to the open standard nature of DMR Tier III trunking, which is driving its emergence, ongoing development and adoption across global markets.
But do open standards matter? While open standards are less important in the small system market, they are critical to the long-term case for the radio system in the medium to large systems sector, and it is here that open standard DMR Tier III will dominate.
Essentially, DMR Tier III trunking features a control channel on each radio site and allocates traffic channels on demand making it frequency efficient and enabling a large number of users to share a relatively small number of channels. Radio sites can easily be inter-connected, usually using IP connections, making it possible to deploy systems ranging from a single site to hundreds of sites spread over a large geographical area.
The open standard way
The DMR standard includes the facility for implementers to provide ‘manufacturer extensions’, enabling manufacturers to provide proprietary features within the framework of the DMR air interface definition. This allows them to complement the standard set of DMR call functions with their specific facilities.
This has the advantage of enabling customers to request specific functionalities to support the manufacturer’s business operation needs and also enables them to provide innovative features that differentiate their solutions from others implementing the same standard.
One disadvantage to this offering is that interoperability can only be possible for those features that are fully defined by the standard and that customers using manufacturer extensions are effectively locked in to a single manufacturer solution rather than enjoying the vendor choice that a standard enables.
To address the pros and cons, the DMR Association (DMRA) has struck a balance between robustness and cost with their interoperability process, which focuses on testing the conformance of products against the published standard that describes the over-air signalling. The DMRA facilitates testing between a terminal manufacturer and an infrastructure manufacturer, and the two parties carry out the testing against a standard test specification. Test results and logs of all messages sent over air are recorded during the testing and then are inspected by one or more independent third parties during a detailed review meeting. Only after the independent third parties are satisfied that the equipment under test has conformed to the open standard specification is an interoperability certificate issued.
Ongoing standards development
Whilst this facility can be useful, extensive use of manufacturer extensions would call into question whether DMR was a standard that delivers interoperability (and therefore vendor choice) or whether it results in proprietary solutions rather than following an open standard.
The answer to this lies in the work of the DMR Association. The DMRA has a technical working group – made up of competing manufacturers – who collaborate to ensure the standard succeeds. Any proprietary features from the manufacturers, which are believed to have wide market appeal or have useful features the standard doesn’t yet specify, are debated in the group. They are then developed to further advance the standard to the benefit all of the manufacturers and indeed the customers who choose to implement DMR technology.
The DMRA is further developing the standard to meet future market demands by identifying important new features and ensuring these are developed and included in new releases of the ETSI standards.
The future of DMR Tier III
Open standards are critical to providing long-term support and stability to customers. The adoption of the standard by a critical mass ensures its longevity over other similar competing technologies that have lower levels of support by offering the market vendor choice and maintaining low costs.
Is DMR Tier III radio communications’ open standard for the future? Yes. Due to DMRA’s authority, the robust and well-supported interoperability programme and the long-term commitment of a large number of manufacturers, it is emerging as the most successful low cost digital technology for complex projects – and therefore the open standard that no other private mobile radios can contend with.
Source – http://www.telecomstechnews.com/news/2014/apr/25/dmr-tier-iii-open-standard-radio-communications/

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Using Global GPS Tracking devices to track people

What will you do if i stated I had found a 2 way radio with mic piece that isn’t only fascinating but educational as well? I knew you wouldn’t believe me, so here it is the informative, excellent and interesting editorial

two way radio quizGPS Tracking systems were developed in the 1970s by the United States Department of Defence, GPS Technology was then designed to help improve tracking of targets such as vehicles or people.

Following the tragic events of 9/11 in New York, the demand for GPS tracking in handheld devices such as Cell (Mobile) phones and two-way radios increased so that people were able to communicate and trace others in a crisis situation.
GPS Enabled Two-Way Radios

In the last couple of years, where communications have become of increased importance, certain two-way radios now have the capability to act as a GPS transmitter. This means that, not only can you hold a two way conversation on the radio but you can also be tracked by a central control team and in the unfortunate event of a crisis use it as a panic alert device.

Motorola were the first to introduce this technology into their Walkie Talkie devices with the Mototrbo device.

With any portable device the downfall of a handheld GPS transmitter is that they run on limited battery life, so it is important that the devices are charged sufficiently before going on any long haul journeys, or if possible that provisions are made to take a charging unit with you.
Some devices may have the option of purchasing a long life battery.

Why track people?
People can be vulnerable in many different environments, and its important that they feel safe and as comfortable as possible in any possible conflict situation. By using GPS tracking systems they have the knowledge that there is always someone watching over them, and someone that can respond to an SOS request.

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